Shipping Policy

1. General Shipping Information
At Eloora, we aim to deliver your favorite fragrances right to your doorstep as quickly as possible. Below are the details of our shipping process to ensure a smooth and hassle-free experience.

2. Shipping Locations

• We currently ship across India.

• Delivery to remote or restricted areas may take additional time.

3. Shipping Charges

• Standard Shipping: ₹50 for orders below ₹500.

• Free Shipping: Available on orders above ₹500.

4. Delivery Timelines

• Metro Cities: 3-5 business days.

• Non-Metro Cities: 5-7 business days.

• Delivery timelines may vary slightly due to unforeseen circumstances like weather, festivals, or logistics issues.

5. Order Processing

• Orders are processed within 24-48 hours after payment confirmation.

• You will receive a confirmation email or SMS with your order details and tracking information.

6. Tracking Your Order

• Once shipped, a tracking ID will be shared via email/SMS, which can be used to track your order's status.

7. Undeliverable Packages
If a package is undeliverable due to incorrect address, unavailability, or refusal to accept, the customer will bear the reshipping charges.

8. Delays or Issues
While we strive to meet delivery timelines, delays may occur due to factors beyond our control. Please contact us at support@eloora.in or +91 98932 20268 for assistance.

9. Changes to Shipping Policy
We reserve the right to modify the shipping policy at any time. Updates will be reflected on our website.

For any further questions, feel free to reach out to our customer support team. Thank you for choosing Eloora!